New Cat Condos Reviews

Terrible quality cat tree and falling apart. Company won’t respond! Carpet falling out all over the place. How can they stay in business?!

Absolutely Terrible! They boast American Made however these products look like they were thrown together by cross-eyed monkeys. This particular review is for two tall scratching posts. One was perfect and the other has a cracked bottom/base and the post itself is wobbly and unstable and the base teeters on the wood floor. I sent 3 e-mails with a video and a picture of the damage and I have called several times. They never answer the phone and theres no answering machine. It just rings then disconnects. I’m sure I’m not the only infuriated customer. The item was shipped damaged/defective because the box was pristine when it arrived. Absolutely unacceptable! They actually have the audacity to send a link to review them but mysteriously an unfavorable review never gets published. They only post the favorable reviews. These people probably laugh all the way to the bank at their customers expense. Despicable business practice!

I ordered an expensive ($1,399.99) cat house/tree from New Cat Condos on Dec of 2022, and after waiting for almost two months (note that the item was advertised to be already “ïn stock”) I received a low quality product and full of defects, which is not acceptable for such an expensive item.
The carpet’s quality is of low density which will likely translate into less durability. I can see the exposed carpet backing on the wrinkled areas (which looks ugly), as well as when I slide a finger on the carpet. Notorious craftsmanship defects include an ugly crease around the tree trunk which looks like a scarf, and the fact that the pagoda on the top is off centered! Also, a space was left between the tallest pillar and the neighbor platform, so it swings. There are many exposed and loose staples making it a CHOKING HAZARD for the cats and for my toddler.
I have a cat tree from another company called “C&C Cat Furniture”, which is of obviously superior quality (e.g. the carpet quality is way better).
They also advertise that “This product ships on a pallet”, but the item was inside the delivery trunk without any kind of protection/packaging so beneath the base it was full of dirt.
Based on the description of the product I was expecting good quality, but this was an expensive, low quality item. People should know what to expect before buying from this company.
They don’t respond to my messages and nobody answers the phone. It’s not fair paying this amount of money and receive a product with all these quality issues. I will never buy from New Cat Condos.

Their product is of poor construction and design. The bottom level is tipsy and not fully secured. At the price we paid I did not expect something of extreme quality, but I also did not expect to have to modify the thing to have it be sturdy enough for use. Better quality can be had for the same money. I wouldn't buy another product from New Cat Condos.

Used to be a great company. We placed a few orders over the years and were very satisfied with both the company and product. Prior to this past order we noticed the carpet appeared much thinner vs in the past. This time we did not even get the product. First we ordered two items, their website states I believe 10-15 business days for shipping. When it was getting close to the shipping date, and after it, I called the company several times, each time I received voicemail, never a live person, I also sent numerous emails. I received an email there would be a delay in delivery, but when I tried to inquire how long the delay would be, I never got any response. I then informed the company I would dispute the charges with my credit card company and leave bad reviews, again no responses. I canceled my order via an email request and asked them to contact my credit card company regarding the same, still no response. I did not check any websites for reviews prior to placing this order based on our past experiences. If you are thinking of using them I would steer clear.

The cat trees are ok. I would highly recommend not buying from their actual website. Absolutely HORRIBLE customer service. Nobody ever answers the phone or returns your calls. I recieved a damaged tree with missing parts. I called for days and days. I emailed them repeatedly as well. Never got a call back.. Took 6 days to get a email response. Another 3 days to recieve a return label. I am still waiting for my refund after over a week that they recieved it. Trust me and buy from another site such as Amazon or wayfair if you desire their product where the customer service is much better. I will never buy a product from New Cat condos ever again!! Such a headache. Thieves will keep your money even after repeated emails and calls about my refund. Check BBB complaints on this company. Seems to be a ongoing thing.

About a year ago, I purchased the most expensive New Cat Condo at over $1k and expected to be bedazzled. It was ok but arrived with subpar carpet that was so thin in spots that I must now replace it. The company claims to make their products but I see the exact items of the same quality construction, design, and colors being advertised under different brand names at much lower prices. This makes me wonder exactly where the items come from considering the strong chemical smell upon delivery. Probably the worst thing, though, is the pathetic customer service. I have left 8 voicemails and sent so many emails that I have lost count regarding a prospective purchase of another product. I've heard nothing. The sheer non-responsiveness tells me to buy elsewhere at lower prices and lose the customer service nightmare.

I bought a cat tree from New Cat Condos. The pictures makes the trees or condos are well built nice thick carpeting. Nice heavy sturdy well built. But NO they are junk. Haven't talked to the company yet. I emailed as soon as it was out of the box. I got better ones used at goodwill. I would have bought that brand but they are not marked with a brand. I was fooled into thinking I was getting my little buddies a great play/napping tree. Very disappointed. The carpet is so thin you can see all the backing of the carpet. I don't know if it's real wood under the carpet if so it's so thin. Very wobbly. Only good thing I the rope on it. My cats will use a used condo and new condos but hasn't touched this one in the 3 days it's been set up. Never buy online.

I purchased a 70" cat tree made from solid wood from this site, only to find out it was poorly built, unsturdy, and leaned to one side. I would have to pay shipping and a 20% restock fee to return the item, and the whole ordeal would set me back ~$100. I called the company to complain about their poor product, and they offered a 20% discount and wall mounts. It seemed reasonable, but weeks later and I have no discount and no wall mounts. I tried to leave a review on their website describing the low quality and poor customer service, but it never made it through moderation. A webstore like that cannot be trusted. Maybe some of their products are good, but I would buy through a resaler to avoid the hassle dealing with them directly.